Electric Scooter Returns & Warranty

Electra Zoom Electric Scooter Returns & Warranty Information

Returns policy: 

If you have received a faulty product please let us know straight away by emailing info@electrazoom.co.uk please attach any photos of the fault on the email.

If you decide to change your mind then you have up to 14 days from the moment you receive the goods to inform us. The product must be unused with no more than 1 mile logged. You will be responsible for the return of the electric scooter back to our UK warehouse. Please note we may charge a restocking fee if the product is damaged.  


If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the product, then please email us at info@electrazoom.co.uk, quoting your order number, attaching a photo of the electric scooter and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the electric scooter to you.


We provide a full 2 year UK warranty for any electric scooter purchased through us. Unlike other sellers, your scooter does not need to be sent back to China for repair and we will perform all repairs in the UK.

We hold most of the spare parts in the UK and we have an extensive experience in repairing Xiaomi products and hold stock here in the UK. If we are required to order anything from further afield we will make you aware.

You can easily replace some smaller parts at home, saving you the hassle of sending your scooter away. We can run you through this if you unsure.

Our warranty cover includes:

  • 2 year full UK warranty on vehicle body
  • 2 year full UK warranty for the battery
  • 2 year full UK warranty for other electronics

Please note that we only provide a warranty service if your scooter develops a fault through normal use (as per manufacturers manual). If the scooter has been altered in any way or miss used, this included the firmware, the warranty is void.

We are not liable for any repairs which includes tyre punctures, disc brakes, kick-stand, lights, reflective stickers, cable damage or any other consumables which would wear out/occur within normal use of the scooter.

Like with any type of vehicle, customer should expect and be responsible to do some minor maintenance time to time.

Please see our ‘Safety & User Guide’ page for more details on riding and usage.